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Step 1: |
Once you are on
the phone with a member of our support team, you will be
directed back to this page after your support representative
provides you with a unique connection code. You will then enter
the code in the field below and click the Click Here
button to initiate the screen-sharing session. |
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Step 2: |
You are prompted
to download a small virus-free plug-in. |
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Step 3: |
With your
permission, your support representative can view your screen and
share control of your mouse and keyboard. |
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Step 4: |
You are in full
control of your computer at all times. You always have
overriding control of your mouse and keyboard, and you can end
the screen-sharing session at any time. |
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